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• E-commerce shipping

E-commerce shipping

What do you mean shipping e-commerce?
E-commerce shipping includes all services required to transport products purchased online from a retailer to a customer's delivery destination. With the right partner, e-commerce shipping can be easy to manage, affordable, and fast.

Shipping basics for online stores
There are important things and basics that you know will help you to reduce the problems that you may encounter in the process of shipping your products to your customers in different countries.

1- Knowing the weight of your products

The weight of the product to be shipped is often different from the actual weight of the product itself. To clarify this, we give you the following two examples: If your product is crockery, the weight of the pot itself may not be heavy, but to ship it safely from one country to another, shipping companies will pack it with materials such as airbags, sponges, or bubble wrap and small spongy granules. These shipping materials such as corrugated cardboard box are all added to the total weight of the shipment. On which the shipping cost will be calculated.

So you need to know the weight of your products - earthenware in this example - when they are packaged and ready to be shipped.

One of the wrong practices by retailers is their interest in reducing weight as much as possible in order to reduce the shipping price, and this is at the expense of the product arriving safely. Without looking at the long term, many customers do not return to buy from an online store after a bad delivery experience.

In the second example, the weight of the product may be very light and not breakable - such as a large teddy bear the size of a 5-year-old child - in this case, shipping companies will calculate the shipping cost based on the volumetric weight.

When you know the weight of your products, this will help you estimate shipping costs.

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2- Shipping period

You can clearly explain to your customers what to expect about shipping multiple products: whether they will arrive together or if they will be sent separately as an option; Evaluate which is more economical and which option interacts with the customer better.

Also decide if products will be allowed to be shipped to multiple addresses, or if multiple individual purchases must be made instead.

3- International shipping

For international shipping solutions, shipping agencies offer very economical rates. The important thing is that you provide your customers with the cost of international shipping up front, either on the product page itself or separately on an FAQ page.

Do not forget that sending products abroad requires attaching documents that you must request from the responsible office. Make it clear in your shipping policy that you are not responsible for any local customs duties in each country.

4- Express delivery

Express shipping is expensive, but more and more customers are choosing next-day or same-day shipping service for domestic shipping. If your store offers express shipping, show the full price for your shipping company's fee. Most express shipping companies include special express shipping plans that benefit online store owners.

4- Shipping costs are an essential part of your project

You have to understand that shipping expenses are an important part of running your project, just as choosing your products carefully and paying the amounts to buy them is just as important as investing your money to choose a shipping service that suits your project. Your commercial activity does not stop at the completion of the sale process from your store, but rather it continues until the time the product is delivered to your customer, and sometimes beyond that.

In some orders, you will lose some money, as shipping costs may be higher than you expect for certain reasons, or when the customer returns the product – follow your return policy-, or when the international shipping company loses your package; It is rare for a carrier to lose a package, but this happens even with FedEx and UPS. The only solution here is to drink from the bitter cup to know which of the two companies is less expensive.

Do not worry too much in this regard, as shipping is part of the costs of doing your project. If you look at an order individually, you will see that it may waste your profits and that you have come out at a loss from the deal. But instead of focusing on each order individually, try to make most of the sales profitable. Think about shipping costs per week or month rather than each separate item per order.

5- Cargo insurance

Shipping insurance provides compensation to senders whose packages are lost during the shipping process. If you are shipping expensive products, you may need to consider shipping insurance, which can significantly increase your shipping cost.

Track shipments

When shipping an order, be sure to pass the tracking number on to the customer. The number lets you track your shipment every step of the way - and your customers can do the same.

We hope that the topic of e-commerce shipping has cleared up for you. If you are about to jump before you think and understand it, you will find that choosing a courier service is not easy. We are with you on your e-commerce journey step by step. If you have any questions, please contact us or leave your inquiry in the comments.